Shipping policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM PST may be processed the following business day.
Shipping Rates & Delivery Estimates
- Standard Shipping (5–7 business days): Calculated at checkout
- Expedited Shipping (2–3 business days): Calculated at checkout
- Free Standard Shipping on orders over $[X]
Domestic Shipping (United States) We ship to all 50 U.S. states. Delivery times are estimates and may vary due to carrier delays or high-volume periods.
International Shipping We currently [do/do not] ship internationally. If applicable, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue promptly.
Address Accuracy Please ensure your shipping address is correct at checkout. Velvet Glow is not responsible for orders shipped to an incorrect address provided by the customer.